I started my career as a Collection Specialist, where I spent nearly two years honing my negotiation and problem-solving skills. From there, I was given a great opportunity to pivot into the health insurance sector as a Core Customer Representative. I spent a year mastering complex healthcare policies and learning the ins and outs of customer care. Because of my strong performance and eye for detail, I was promoted to a Call Quality Analyst. For the past year and five months, I've been using my foundational experience to evaluate team performance, ensure strict compliance, and coach others to deliver excellent service. I’m now looking to take this combined experience in operations and quality assurance into my next challenge.
