Technical Support:
• Provide day-to-day technical support to users, resolving hardware, software, and network issues.
• Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption to work.
System Administration:
• Manage and maintain computer networks, servers, and other infrastructure.
• Install and configure hardware and software as required by the organization.
• Perform routine backups, system updates, and software patches.
Helpdesk Support:
• Respond to user queries, offering technical assistance and training as needed.
• Provide advice on software usage and resolve software-related issues.
Equipment Maintenance:
• Ensure that IT equipment (computers, servers, printers, etc.) is functioning properly.
• Coordinate repairs or replacements of faulty hardware.
Collaboration with Other Teams:
• Work with other departments to ensure that technology solutions meet organizational needs.
• Provide support for projects that require technical input or infrastructure changes.
Software and Hardware Upgrades:
• Assist in the planning and execution of system upgrades and new technology deployments.
• Ensure that all systems and equipment are up to date with the latest features and capabilities.
