Professional Summary
Customer Support & Community Association Management Professional with over 9 years of experience in banking, telecommunications, and community association support. Experienced in managing high-volume phone, email, and chat communications, resolving customer concerns, handling escalations, and providing administrative support for community association portfolios. Skilled in account resolution, billing support, inbox management, CRM documentation, customer retention, and client communication. Proven ability to work independently in fast-paced environments while maintaining service quality, regulatory compliance, and exceptional customer experiences.
* Handled high-volume customer inquiries through phone, email, and chat
* Managed client email inboxes and responded to general inquiries within service-level expectations
* Reviewed and triaged client communications, routing requests to the appropriate Community Association Manager or Client Experience Specialist
* Answered main phone lines and escalated inquiries when appropriate
* Documented customer and client communications accurately in CRM systems, including Caliber
* Supported Community Association Managers by coordinating client communications and special projects
* Resolved billing concerns and account issues
* Managed customer accounts and maintained accurate records
* Handled escalated customer cases and complex account concerns
* Provided financial service support and payment solutions
* Maintained compliance with banking, data security, and organizational policies
* Delivered professional customer service in fast-paced, high-volume environments
Core Competencies
* Customer Support
* Customer Service
* Community Association Support
* Community Association Management
* Client Communication
* Email & Inbox Management
* Phone Support
* Live Chat Support
* Account Resolution
* Billing Support
* Customer Retention
* Escalation Handling
* CRM Systems
* Caliber
* Microsoft Office Suite
* Account Management
* Documentation & Record Management
* Financial Services Support
* Banking Customer Service
* Customer Experience
* Time Management
* Organizational Skills
* Loss Mitigation
* Loan Modification
* Collections Support
* Financial Hardship Assistance
* Debt Resolution
* Payment Negotiation
* Risk Management
* Delinquent Account Management
* Customer Financial Solutions
Verified
