Detail-oriented IT support professional and Business Analyst with experience in creating cost and service proposals, developing pitch decks, and analyzing client requirements. Skilled in gathering and interpreting business needs, conducting data analysis, and delivering insights that inform decision-making and improve solutions. Strong analytical, organizational, and communication skills, with a commitment to delivering high-quality work under tight deadlines. Eager to contribute to team success by optimizing business processes, supporting strategic initiatives, and enhancing client presentations.