Hi! I am Michelle Joy Saurin, 27 years old, residing here in Philippines. I graduated with a degree of Bachelor of Science in Computer Engineering at Polytechnic University of the Philippines (PUP).
I am currently a Service Delivery Specialist in one of top global BPO company here in Philippines for five months already.
Prior to this, I am a Senior Cybersecurity Analyst at a well-known Global Professional Services — Ernst & Young (EY) for three years and four months. I have experience in handling and troubleshooting issues with Consumer Goods related to Web Application Vulnerabilities. I also work as NOC Engineer for one year and ten months handling and focusing on web applications, checking network fluctuations, reporting issues to responsible teams.
Tasks:
- Team Lead ton multiple L1s
- Created SOPs
- Handled tickets via ticketing tool
- Agile Process
- Planned scheduled projects
- Conduct troubleshooting call related to WAF issue
- Perform investigation and resolution
- Created presentations and reports
- Provide guide how to start an ITSM journey on your IT services.
I am looking for a flexible part time jobs that may suit my experience since I still have my 9-7 job. I am a fast, flexible, and critical thinker and can easily adapt to changes.
