PROFESSIONAL WORK EXPERIENCES:
JME Steel Corporation
Supply Chain Specialist
June 2025-Current
Key Responsibilities:
• Coordinate with suppliers and logistics providers to manage bulk deliveries
• Plan, manage, and optimize the end-to-end supply chain (procurement, inventory, logistics, and distribution)
• Monitor inventory levels to avoid shortages or excess stock
• Manage logistics and delivery schedules to ensure on-time distribution
• Collaborate with finance on budgeting, forecasting, and cost control
• Prepare performance reports and present recommendations to management
• Oversee returns, damages, and reverse logistics
• Train and develop supply chain staff
Manulife Data Services Incorporated
Senior Disbursements Associate
Subject Matter Expert
February 21, 2012 to March 07, 2025
Key Responsibilities:
• Served as a Subject Matter Expert supporting high-volume, time-sensitive financial disbursement operations with strict accuracy and SLA requirements
• Performed detailed research and processing of money-out transactions, ensuring compliance with internal controls and regulatory standards
• Tracked tasks and projects, closing the loop to ensure nothing was missed
• Reviewed outstanding accounting items and recommended corrective actions to promptly clear suspense and reconcile discrepancies
• Monitored and maintained the Control Suspense Database, proactively identifying risks and resolution paths
• Analyzed and adjusted financial entries and accounting reports to ensure data integrity across multiple systems
• Collaborated with John Hancock Insurance Financial Control and Business Units to review and resolve complex accounting issues
• Resolved queries and follow-ups for policy owners and insurance agents with professionalism, accuracy, and discretion
• Prepared checks, fund transfers, and accounting entries using multiple enterprise systems
• Produced and distributed daily operational reports, including SLA breaches, variable reports, and work volume tracking
• Participated in daily Business Unit meetings to report status, risks, and operational updates
Special Assignments – Shared Services / Leadership Support
• Monitored team mailboxes and work queues to ensure timely response and workload balance
• Assigned work and coordinated task distribution within the team during peak periods
• Created and updated process documentation and contributed to continuous process improvement initiatives.
• Participated in Business Unit–driven projects, supporting implementation and change management
• Provided operational support to Quality Analysts, Specialists, Trainers, and Team Leaders
• Acted as Officer-in-Charge (OIC) in the absence of the Team Leader, overseeing daily operations and escalation management
TOOL EXPERIENCE
• Google Workspace (Gmail, Calendar, Docs, Sheets)
• Microsoft Outlook
• Project & Task Management Tools
• AWD
• Manager io
• AWD BI Tool
• Control Suspense Database
• IBM Cognos Analytics
• Reflection Mainframe
• AWD Business Intelligence
• Power BI Tool
• ELAPS
• Alfresco
• Infotran
• Infor
• Accurint/OFAC
• LWB
• EFS
• Salesforce
• CSWD
• CBJETS
• GIACT
