Client Care Coordinator | E-Commerce Customer Service & Order Fulfilment
Hi, I'm ----------- from the Philippines. I have 3+ years of combined experience in customer support, technical support, general administration, order processing, and patient care coordination across healthcare, e-commerce, and telecommunications industries.
As a VA, I am your first point of contact in all customer inquiries (phone, email, and live chat) ensuring all their technical, process orders, appointment & scheduling inquiries, claims processing & payment concerns including patient care coordination are handled on first contact, within company policies, and in compliance with HIPAA and other service platform regulations.
WHAT I DO TO HELP BUSINESSES:
Customer support (phone, email, chat)
Technical support (hardware & software)
Virtual front desk operations
Patient care support
Patient scheduling
Claims processing
Patient credentialing
Insurance verification
Claims and eligibility support
Patient care coordination
Denial management
Follow up on unpaid or denied claims
General administrative support
Appointment scheduling
Data entry & data analysis
Order management
Order processing
Order fulfillment
Order tracking & follow-up
Coordinate with suppliers & vendors
Manage the full order lifecycle
Billing support & payment processing
Respond to patient inquiries
Assist with scheduling & reminders
Data entry & data verification
Inbox & email management
Live chat support
E-commerce support (Shopify, Doordash)
Selling & upselling
Process documentation
Workflow coordination
CRM management
Account management & updates
Ticket management / case management
Sales support (pre-sales support/after-sales)
Social media content creation
Content scheduling & posting
Workflow documentation
Maintain accurate records in CRM systems
HIPAA data privacy and confidential information handling
SOP (Standard Operating Procedures) creation
TOOLS I'M PROFICIENT AT:
Optum Provider Portal Cosmos, Health Safe ID, Freshdesk, Maestro, THQ, Salesforce Service Cloud, Hubstaff, Shopify, SharePoint, DoorDash, Slack, Microsoft Teams, Zoom, Google Meet, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive, Grammarly, ChatGPT, and more
WHY WORK WITH ME:
Proven remote work experience
Organized, reliable, and able to multitask
Excellent English communication skills (written and verbal)
Consistent top performer (90–100% CSAT, 95?R)
Fast learner with strong attention to detail
Reliable, proactive problem solver, and deadline-driven
Strong technical and analytical skills
Trustworthy with confidential information
Proficiency with spreadsheets (Google Sheets/Excel) and CRM systems
Positive attitude, professional demeanor, and genuine care for patients
Working computer, high speed internet, noise canceling headset, quiet workspace
Patient, calm under pressure, and capable of handling stressful situations
Naturally helpful, empathetic, solutions-driven & emotionally resilient
Invite me for an interview
You’re looking for a dependable assistant who can improve your operations, ensure your customers are happy, and take time-consuming tasks off your plate — that's me. Let's chat soon.
Customer Service, Healthcare, Medical Insurance,HIPAA Compliance, Social Media Management, Administrative Management, Office and Administration, Admin Data Processing, Dental Insurance, Dental Billing, English Speaking, Attention to Detail, Shopify, Chargeback Analysis, CRM, Data Entry, Ecommerce, Order Management, Case Management, Healthcare, Customer Support, Client Relationship Management, Inbound Sales, Outbound Calls, Order Tracking, Project Management, Accuracy Verification, Customer Service, Email Support, Chat Support, Logistics Coordination, Order Fulfillment, Sales, Phone Support
Verified
