Results-driven Healthcare Virtual Assistant with 3+ years of experience in insurance verification, including eligibility checks, benefits coordination, and accurate documentation, plus 6 months of non-voice healthcare back-office support handling medical records requests for continuity of care. Experienced in using EPIC (EHR) to maintain accurate patient records and ensure strict HIPAA compliance. Proven ability to improve workflow efficiency, meet turnaround times, and deliver reliable administrative support that contributes to better patient care outcomes.
CORE SERVICES FOR CLINICS AND AGENCIES:
• Insurance Verification (Eligibility & Benefits Check)
• Patient Registration & Demographics Entry
• Medical Records Request & Processing
• Appointment Scheduling & Calendar Management
• Data Entry & EHR Documentation (EPIC)
• Claims Support & Basic Billing Assistance
• Email & Inbox Management
• Back-office Healthcare Support (Non-voice)
• Patient Coordination & Follow-ups
• Administrative Support for Clinics & Agencies
• Turnaround Time Monitoring & Task Tracking
• HIPAA-Compliant Documentation & Confidentiality
RELEVANT EXPERIENCES:
• BPO Background (Healthcare & Customer Service)
Strong experience working in a fast-paced, metrics-driven environment
Trained in professionalism, quality assurance, and client satisfaction
• 3+ years Insurance Verification Specialist
Eligibility & benefits verification
Coordination with insurance providers and clinics
Accurate documentation and patient information handling
• 6 months Non-Voice Healthcare Support
Medical records request processing for continuity of care
Back-office support and data entry tasks
Turnaround time compliance and task management
Experience using EPIC (EHR) for patient chart navigation and updates
• Customer Service Experience
Professional communication with patients and providers
Problem-solving and handling inquiries efficiently
Strong attention to detail and ability to meet KPIs/SLAs
WHY CLINICS & AGENCIES TRUST ME:
• Strong background in insurance verification with proven accuracy
• Knowledge of healthcare processes and patient coordination
• Experience handling medical records with strict turnaround times
• Familiar with EPIC (EHR) and healthcare documentation systems
• Committed to HIPAA compliance and patient confidentiality
• Detail-oriented with high accuracy in data entry and records management
• Reliable, organized, and able to work independently
• Quick learner and adaptable to new tools and workflows
• Professional communication with patients, providers, and teams
• Dedicated to supporting efficient clinic operations and quality patient care
I support healthcare teams by streamlining administrative processes, ensuring accurate and timely coordination, and maintaining smooth day-to-day operations. I am committed to delivering reliable, professional support that enhances both patient experience and overall service efficiency.
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