Investigate and resolve chargeback cases within the timeframe and conditions set by card associations.
Resolves and investigates rejected chargeback cases from VISA and MasterCard.
Reports on fee collection and funds disbursement as a result of the Variance Funds investigation
Identify and report liquidated merchants upon chargeback investigations.
Investigate chargeback disputes and fraud-related chargebacks to minimize financial loss.
Communicate with merchants, customers, banks, and payment networks for dispute resolution.
Ensure accurate and appropriate responses to disputes.
Serve customers by resolving product and service problems.
Performed other duties as assigned by management. Working well to achieve the customer and business partner satisfaction goal.
