I am a reliable and detail-oriented Technical Support and Customer Support Specialist with over 5 years of experience helping customers, managing systems, and supporting business operations. I have worked in fast-paced environments handling customer inquiries, troubleshooting technical issues, managing subscriptions, and ensuring customer satisfaction.
I have hands-on experience supporting SaaS and subscription-based services, including VPN subscriptions and technical troubleshooting across multiple platforms such as Windows, Mac, iOS, and Android. My experience has strengthened my problem-solving skills, technical understanding, and ability to communicate clearly with customers.
In addition to customer support, I also have experience as a Real Estate Manager, where I managed transactions, maintained CRM systems, tracked documentation, and coordinated with clients and internal teams. This has helped me develop strong organizational, administrative, and operational skills.
I am highly comfortable using modern tools and platforms, including:
• Customer support platforms and CRM systems
• Shopify and e-commerce support tools
• Google Workspace (Docs, Sheets, Drive, Gmail)
• AI tools such as ChatGPT for productivity and workflow efficiency
• Email and chat support systems
• Administrative and data entry tools
I am tech-savvy, fast to learn new systems, and capable of working independently with minimal supervision. I take pride in being reliable, professional, and consistent in delivering high-quality work.
My goal is to support businesses by providing excellent customer service, maintaining organized systems, and helping improve operational efficiency.
I am available for full-time or part-time work and committed to long-term collaboration.
