I am a dedicated and results-driven professional with experience in Sales Development, Lead Generation, and Customer Advocacy. Over the past two years, I have helped Medicare members across the United States find healthcare plans that best fit their needs, while building strong relationships through effective communication and customer service.
My experience also includes generating and qualifying leads for legal professionals, connecting potential clients with the right attorneys, and supporting sales teams by improving lead quality and conversion opportunities. Most recently, I worked as a Senior Customer Advocate, handling escalated concerns, technical issues, and complex customer inquiries across phone, email, and chat.
I am passionate about helping people, solving problems, and delivering exceptional customer experiences. Known for my adaptability, professionalism, and strong communication skills, I thrive in fast-paced environments and am always eager to contribute to a team's success.
