I’m an experienced E-commerce Customer Support Specialist and Virtual Assistant with 7+ years of hands-on experience managing online businesses end-to-end. I specialize in high-volume customer support (email & chat), order management, refunds, subscriptions, and shipping issue resolution.
I’ve handled 500+ emails per day and managed thousands of customer interactions while maintaining fast response times and high customer satisfaction.
As a business owner (coffee shop & international K-pop store), I understand operations beyond support — including inventory tracking, supplier coordination, and process improvement.
I also build systems using Google Sheets to track refunds, replacements, and customer issues to improve efficiency and reduce errors.
I’m reliable, detail-oriented, and able to work independently while proactively solving problems. I focus on delivering results, not just completing tasks.
Verified
