I’m Angela, a Spanish-English bilingual Virtual Assistant with 4 years of experience supporting US-based medical practices in gastroenterology and pain management. I specialize in appointment setting, patient coordination, and administrative support for busy clinics that value professionalism, patient care, and confidentiality.
My background includes:
Scheduling and managing appointments using EMRs such as eClinicalWorks (ECW), eMed, Tebra, and Elation
Assisting both English and Spanish-speaking patients with appointment concerns and follow-ups
Handling phone lines, voicemails, and emails with professionalism and care
Submitting prior authorization requests through Cover-----------ds
Processing referrals and handling VA-related service requests
Proficient in Google Suite (Docs, Sheets, Calendar) for documentation and coordination
Experienced with VOIP tools for remote communication and patient outreach
HIPAA compliant and trained to protect patient privacy and sensitive health information
I’m committed to providing dependable, high-quality support tailored to the unique needs of your practice. If you're seeking a bilingual VA with a strong grasp of clinical workflows and a focus on patient experience, I’d be glad to contribute to your team.
