Hi! I’m Jarvin Baclaan, an experienced IT Helpdesk Support and QA Tester based in Davao City, Philippines. With over 3 years of hands-on experience in manual testing, technical support, and customer service, I specialize in helping businesses deliver smooth and bug-free digital experiences.
I have worked with startups and SaaS platforms where I handled everything from resolving technical issues and managing support tickets, to performing regression and usability tests on web and mobile applications. My expertise includes:
Level 1 Technical Support & Troubleshooting
Bug Tracking & Documentation (JIRA, Asana)
Manual QA Testing (Regression, Usability, Black-Box)
Windows OS & Web App Support
Microsoft 365 & Google Workspace
Remote Tools: Zoom, Google Meet, Calendly
I pride myself on clear communication, attention to detail, and a solutions-oriented mindset. Whether you're looking for someone to support your customers or ensure your platform runs flawlessly, I'm here to help.
Let’s work together to improve your systems and support your users!
