I specialize in Administrative works, as I have worked in an admin supervisory role in a well-known bank (handling a small team of 5), with a main focus on:
- Record keeping
- Tracking and monitoring of assets
- Handling disposal/warehousing requests
- Handling acquisition/purchasing of new assets and keeping proper records
- Conducting inventory
- Email management
- Creating and preparing different Admin-related Reports
- Answering queries and catering to requests via Service Management Portal
- Conducting Research
I also have an experience in the BPO industry as a Technical Support Representative and a Customer Service Representative. I do have an experience in a Voice and a non-Voice account, and I have also worked remotely in one of the BPO companies that I have worked with. I am capable of handling customer complaints/queries, and come up with solutions or alternatives to cater their needs whilst building sustainable relationship and trust with clients.
I also have an experience with Basic Bookkeeping, and have basic knowledge in using QuickBooks Online. I have handled multiple clients before to help them with their bookkeeping. I can also use the different Microsoft Tools efficiently (Excel, PowerPoint, Word, Etc.) and I am well-versed in using technology to further increase my knowledge.
