I am a customer engagement and operations professional with experience spanning education, sales outreach, and remote business support. I hold a Bachelor of Secondary Education, major in English, and am a Licensed Professional Teacher (LPT). While I no longer work in a traditional classroom setting, my background as an ESL teacher has strengthened my communication, organization, and relationship-building skills, key strengths in client-facing, intake, and appointment-setting roles.
I bring a year of experience working in eBay Sales Representative, 2 years of data entry gathering accurate, qualified leads to market and outreach, and 3 years as an intake for the medical, legal, and home improvement industries, In my intake roles, I served as the frontline point of contact, connecting consumers with sales and mediation teams while ensuring alignment between client needs and business objectives. Qualifying leads and setting appointments. I have also supported a small e-commerce Shopify business by handling customer, order and shipment inquiries.
Additionally, I have experience as an Executive Assistant to a content creator, where I managed audience communications, coordinated client meetings, and maintained structured, efficient workflows in a remote environment.
I am comfortable using tools such as Notion, Shopify, Gorgias, Slack, Apollo, and Google Suite.
I excel in high-volume outreach, accurate data management, and collaborative work within fast-paced remote teams. I am highly detail-oriented, reliable, and focused on delivering consistent, client-centered results.
Core Competencies
Frontline Client Intake & Lead Qualification
Appointment Setting, Cold Calling & Objection Handling
CRM & Data Management (Google Sheets, Apollo, Shopify)
Customer Support & Order & Shipment Management
Remote Collaboration & Independent Workflow Management
Career Objective
I am seeking a long-term remote role in customer support, data entry, or appointment setting where I can apply my communication skills, attention to detail, and multi-industry experience while continuing to grow professionally.
I would welcome the opportunity to connect and discuss how my background can support your team?s goals.
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