Detail-oriented and process-driven professional with a strong background in insurance operations, data processing, and workflow development. Experienced in handling end-to-end policy management tasks including policy payments, renewals, data updates, and broker support. Proven track record in streamlining processes and implementing cross-departmental improvements to enhance operational efficiency. Skilled in working with tools such as Applied Epic, AMS360, Salesforce, Microsoft Outlook, and SharePoint. Adept at collaborating with departments such as submission, certificate, accounting, and data teams to identify inefficiencies and execute workflow enhancements. Fully equipped for remote work with a reliable setup and a commitment to accuracy, consistency, and continuous growth.
