Experienced and results-driven Claims/Disputes Analyst & Fraud Specialist with 15 years background at J.P. Morgan Chase Bank, handling complex financial investigations, dispute resolution, and fraud mitigation. I am hardworking and a great team player. I have Excellent communication, organizational, and problem-solving abilities. I have good analytical mindset with strong attention to detail and investigative skills. I can work well under pressure and can manage multiple priorities in a fast-paced environment. Proven ability to analyze transaction data, identify patterns of suspicious activity, and execute timely, accurate resolutions in high-pressure environments. Proficient in leveraging tools such as TSYS, VROL, Lexis/Nexis, CRMs, Fintechs and other fraud detection systems, with deep knowledge of chargeback regulations (Visa, Mastercard), regulatory compliance (AML, KYC), and banking operations. Known for maintaining strict attention to detail, ensuring regulatory adherence, and collaborating effectively with cross-functional teams to safeguard client assets and institutional integrity.
