I'm a Senior Customer Service Specialist with 7+ years of experience supporting global brands like Uber Rideshare, Uber Eats, Car next door and Uber Carshare across Asia, EMEA, Australia, and the US. I've handled high-volume support through phone, chat, and email.
I was consistently recognized as a top performer and promoted multiple times throughout my career.
I specialize in escalation handling, Stripe billing and dispute resolution, compliance and safety reviews. I've worked as an SME (Subject Matter Expert), mentored new agents, and helped build and manage a specialized Safety & Compliance team from the ground up.
I take pride in resolving issues quickly and empathetically. at my peak, I was resolving 1,000+ tickets per week with the fastest resolution time on the team.
What I bring to the table:
Zendesk & CRM systems (advanced)
Stripe billing, refunds & dispute resolution
Tier 1 & 2 escalation handling
Compliance & safety verification
Onboarding, training & team coaching
Multi-channel support (phone, chat, email)
Remote work ready
If you're looking for a reliable, experienced, and results-driven customer service professional, I'm ready to hit the ground running.
