I am a highly motivated and experienced professional with over 12 years of customer service expertise in the call center industry and 8 years in property management. I specialize in training and development, KPI tracking, and process improvement to drive operational efficiency and business growth. In my current role as a Property Manager, I've successfully scaled operations from 60 to 400 properties, implemented customer-first initiatives, and led team development. My background also includes leadership roles in major BPO companies, where I managed team performance, conducted coaching, and oversaw program efficiency. I am proficient in a wide range of tools including Buildium, PropertyWare, -----------, and various lead management systems. I'm passionate about creating value for the organization through strategic management and customer-centric service.
