I?m Jayrubee Miguel Frande, a seasoned Customer Service Specialist and Executive Support Lead with over 7 years of remote experience across phone, chat, and email platforms. I?ve built and led high-performing support teams, resolved complex escalations with empathy, and streamlined operations to boost KPIs and client satisfaction.
My background spans customer service leadership, technical troubleshooting, and administrative support ? from managing outreach campaigns and final interviews to handling loan cycles and tax documentation. I thrive in fast-paced environments and am passionate about delivering reliable, efficient, and human-centered service.
? Core Skills:
- Customer Service Excellence
- Executive & Admin Support
- Technical Troubleshooting
- Team Leadership & Training
- CRM & Support Tools
- Process Optimization
I?m seeking a long-term remote opportunity where I can contribute strategic support, operational clarity, and a commitment to service excellence. Let?s elevate your customer experience together!
