Shopify & Ecommerce Operations Specialist | Fulfillment, Logistics & Store Operations Management

I help Shopify and ecommerce brands manage day-to-day operations, backend workflows, fulfillment coordination, logistics processes, and operational systems to keep stores organized, scalable, and running efficiently.

My experience includes handling multi store Shopify operations across high volume ecommerce and dropshipping environments, supporting order management, fulfillment workflows, shipment tracking, inventory coordination, backend store administration, operational reporting, customer operations, and workflow management across global markets.

I support both customer-facing and backend ecommerce operations, including:

• Shopify backend administration
• Product listings, collections, tags, and store updates
• Inventory and supplier coordination
• Order processing and fulfillment management
• Shipment tracking and logistics coordination
• Refunds, returns, exchanges, and reshipments
• Operational reporting and KPI monitoring
• Workflow optimization and SOP documentation
• Customer escalations and support operations
• CRM and ticket management systems
• Ecommerce process coordination and workflow visibility
• Store maintenance and operational support

I have also supported stores during periods of operational backlog, fulfillment delays, increasing chargebacks, shipping escalations, and high ticket volumes by helping improve workflows, organize operational systems, maintain tracking visibility, and support smoother day to day ecommerce operations.

In addition to operations support, I am experienced in managing product information, storefront updates, collections, promotional setup, and ecommerce support processes that contribute to store organization, customer experience, and operational efficiency.

Experienced with Shopify Admin, CRM systems, fulfillment platforms, logistics tools, reporting systems, and various ecommerce operational tools. Comfortable adapting to new platforms and workflows based on business needs.

I am open to long term remote opportunities where I can support growing Shopify and ecommerce brands through organized operations management, backend workflow support, fulfillment coordination, logistics management, and scalable ecommerce operational systems.