I help businesses deliver fast, reliable customer support while keeping operations organized, accurate, and running smoothly.
With over 3+ years of experience in customer service and sales operations, I specialize in handling high-volume inquiries, maintaining detailed records, and ensuring that no customer concern or transaction is missed. I have worked as a Chat Sales Representative at TTec and currently as a Sales & Customer Operations Associate, where I developed a strong ability to balance customer satisfaction with business efficiency.
I am experienced in using CRM platforms such as Salesforce and Freshdesk to manage customer interactions, track tickets, and maintain accurate data. I am comfortable handling email and phone support, monitoring accounts, processing billing, and ensuring timely follow-ups.
What I can help you with:
• Customer Support (Email, Chat, Phone)
• Ticket & Case Management (CRM)
• Billing, Invoicing & Accounts Receivable
• Inventory Tracking & Order Processing
• Shipment Coordination & Notifications
• Data Entry & Record Management
• Administrative & Office Support
I take pride in being detail-oriented, dependable, and proactive. I don’t just complete tasks — I make sure things are done correctly, efficiently, and on time.
Recognized as a Top Agent and Agent of the Quarter for performance and service quality, I bring both consistency and results to every role I take on.
If you’re looking for someone who can support your customers while keeping your operations organized and stress-free, I’d be glad to be part of your team.
