• Cum laude language and literature graduate
• Has a strong foundation in English oral and written communication, research methodologies, and critical analysis
• Currently works as an English editorial assistant, primarily assisting in proofreading, fact-checking, and mechanical editing of textbook manuscripts and proofs to ensure accuracy, consistency, and compliance with publishing standards.
• Over a year of experience as a healthcare customer service representative handling inquiries/concerns re: eligibility, premium billings, medical/pharmacy claims, benefits, and appeals, among others
