I help businesses bridge the gap between complex projects and daily execution. With a background spanning Project Management and Quality Assurance, I specialize in taking the "mundane" off your plate so you can focus on growth. Whether it?s streamlining your backend processes or mentoring a team to hit peak performance, I ensure your operations are consistent, high-quality, and scalable.
How Can I Help You:
Team Leadership & Coaching: I don?t just manage; I mentor. I have a proven track record of coaching tea-----------mbers, providing actionable feedback, and managing recruitment and training to ensure everyone is aligned with your goals.
Backend & Process Management: I am an expert at organizing the "moving parts." From managing budgets and schedules to overseeing daily ticket systems (Zendesk/Zoho), I keep your backend workflows legally compliant and cost-effective.
Quality Excellence: I maintain high standards by auditing performance?having managed over 250+ quality checks weekly?to ensure your customers always receive the best version of your service.
Project Reliability: I serve as the liaison between your vision and the team?s execution, ensuring milestones are met on time and within scope, using tools such as Jira, Slack, and ClickUp.
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