Experienced Customer Service Representative with Sales and Lead Generation Specialist

I am a versatile and results-driven professional with extensive experience in remote customer service, sales, lead generation, and team leadership. My background includes handling inbound and outbound calls in both healthcare and e-commerce accounts, processing orders, resolving payment issues, engaging in live chat and email support, and sending multilingual promotional content to drive conversions.

I’m passionate about delivering excellent customer experiences and making sales that benefit both the company and the client. I'm proficient in tools like Close, Funnelish, Shopify, Slack, and Hubstaff, and I consistently provide detailed sales reports and updates to keep teams aligned.

With a solid foundation in team management, customer problem-solving, and staff coordination, I also bring hands-on experience from the food and beverage industry — having worked my way up from cook, barista, and cashier to Branch Manager. This diverse background has sharpened my adaptability, leadership, and ability to thrive in fast-paced environments.