I’ve been working as a Customer Support Specialist and Virtual Assistant for the past few years. Most of my experience is in the eCommerce space, where I’ve had the chance to support international clients by making sure their customer service runs smoothly, their operations stay organized, and their customers feel well taken care of.
I actually started as a General Virtual Assistant, doing a bit of everything—from admin tasks to email management. Over time, I found my niche in customer support, especially for eCommerce brands. At Soundbrenner, my most recent role, I handled daily support tickets through Zendesk, processed orders and returns in Shopify, and provided backend support for Amazon Seller Central. I was also in constant communication with our logistics and marketing teams to make sure everything stayed on track.
One thing I take pride in is being organized and dependable. I like it when things are clear, systems are in place, and tasks are done on time. But I also know that customer support is more than just answering emails—it’s about being helpful, empathetic, and solution-oriented. I always try to make sure that every customer I assist walks away feeling heard and satisfied.
Whether it’s managing admin tasks in the background or stepping in to resolve a tricky customer concern, I enjoy being that person the team can rely on. I’m comfortable juggling different tools like Google Workspace, Slack, Xero, Excel, and Canva, and I’m always open to learning new systems as needed.
I’m now looking for a long-term opportunity where I can keep doing what I love—supporting teams, helping customers, and making things run a little more smoothly every day. If you're looking for someone proactive, professional, and easy to work with, I’d love to be part of your team!
