With extensive experience in order management and customer service, I have successfully supported end-to-end processes for ABB Philippines, facilitating seamless operations across Singapore and Japan.
As an Order Entry Specialist, my expertise in processing and managing purchase orders has been recognized, earning an award for good collaboration in contributing to KPI success.
Prior to this role, I served as an Order Management Administrator for Schneider Electric Philippines, effectively supporting Clipsal Australia’s operations. My ability to adapt led me to transition into a Chat Support Representative role, later advancing to Customer Care Generalist within the same business.
In this capacity, I provided exceptional service, handling inbound customer inquiries, order entry and management, claims, returns, and email correspondence.
Since 2018, I have been proficient in SAP and Salesforce, utilizing these platforms to streamline business processes and enhance operational efficiency. Additionally, my expertise extends to SharePoint and Microsoft Office applications, ensuring effective data management and collaboration.
Beyond technical skills, I possess basic proficiency in Japanese communication, writing, and reading, enabling me to navigate interactions in diverse business settings. In June 2024, I successfully completed the Pearson Test of English, achieving an overall score of 77/90, further demonstrating my commitment to professional development and global communication.
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