• Resolved client-facing technical issues efficiently while coordinating with internal departments to prevent recurring system errors.
• Successfully managed and prioritized high-volume client requests across JIRA, email, and direct messaging channels; maintained a resolution rate by triaging issues based on urgency and business impact.
• Compiled and submitted comprehensive weekly status reports to senior management.
• Participate in weekly meetings with other teams and managers to deliver progress updates from Support Team.
• Extracted and analyzed large-scale datasets from secure Linux servers by establishing SSH connections via PuTTY and writing optimized MySQL queries.
• Maintained system stability by analyzing Zabbix alert data and coordinating scheduled restarts during low-traffic maintenance windows.
• Delivered deployment standby support, troubleshooting and resolving client issues during live testing phases.
• Create a step-by-step procedure for the new issue.
SKILLS
MySQL
PuTTY server using SSH
Rest API
Microsoft Office
Troubleshooting
Documentation
Problem Solving
Customer Service
Device inventory
