- Provided efficient and empathetic customer support through chat and email, utilizing Zendesk for ticket management and Beacon for live chat assistance.
- Resolved customer inquiries related to orders, returns, product availability, and general troubleshooting within a fast-paced e-commerce environment.
- Maintained a high level of customer satisfaction by delivering timely and accurate solutions while adhering to company service level agreements (SLAs).
- Gained hands-on experience in online store operations and developed strong written communication and multitasking skills.
