Customer Support & Tech Expert | B2B Sales & CRM Specialist | Real Estate VA with Skip Tracing & Fraud Analysis Background

I am a highly adaptable and results-driven professional with over 10 years of experience in customer service, technical support, B2B sales, fraud analysis, and executive assistance. My background spans multiple industries including telecommunications, finance, energy, software, and real estate.

I have a strong foundation in resolving customer concerns, advanced troubleshooting, and handling high-level technical issues remotely. My tenure in the financial sector as a Risk Operations Analyst with J.P. Morgan enhanced my analytical skills and precision in fraud detection and transaction monitoring.

As a Sales Executive and Real Estate Virtual Assistant, I developed expertise in B2B outreach, lead generation, skip tracing (using BatchLeads and other tools), CRM management (Zoho, Salesforce, Podio, REIReply), and calendar coordination for executives. My admin roles also equipped me with hands-on experience in financial tracking, email and calendar organization, and CEO-level support.