- Provides prompt, efficient, and high standard customer service support via email or live chat
- Has experience using Zendesk, Salesforce, and Slack
- Solves client inquiries in topics such as account matters, transactions, campaign and events, products concerns
- Collects feedback from clients to help innovate the platform and services
- Manages follow-up requests for outstanding inquiries
- Keeps updated on general platform changes and developments to provide accurate information to clients
