Dynamic and customer-focused Fraud Specialist and Dispute Analyst with over 10 years of experience in call center environments, specializing in fraud prevention, chargeback processing, and dispute resolution across major financial institutions including Capital One, American Express, and Wells Fargo. Adept at identifying suspicious activity, handling escalations, and filing claims within Visa and Mastercard guidelines. Strong interpersonal skills with a proven ability to negotiate, resolve conflicts, and deliver exceptional customer support. Also experienced in Shopify e-commerce operations, including data entry and product research for dropshipping businesses.
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