Experienced customer service and operations professional with a strong background supporting Australian clients across customer service, back office operations, escalations management, and team leadership. Proven ability to manage high-volume enquiries, coach and support teams, handle complex customer concerns, and maintain strong operational performance in fast-paced environments. Skilled in stakeholder communication, case management, process improvement, and delivering high-quality customer experiences while balancing multiple priorities. Detail-oriented, adaptable, and committed to driving both customer satisfaction and team success.
Verified
