Hello there, I'm Alyssa from the Philippines. I’m a Healthcare Virtual Assistant with 3+ years of experience supporting healthcare, operations, and customer service teams. I handle daily tasks so businesses can stay organized, responsive, and focused on growth. I've worked across healthcare accounts, fleet operations, and customer support -- managing insurance, claims, vehicle coordination, and assisting customers via phone, email, chat, and SMS in fast-paced environments.
Tasks I can help you with:
Administrative support
Inbox & email management
Calendar management
Appointment scheduling
Customer service (phone, email, live chat, SMS)
Insurance verification and eligibility checks
Manage preauthorization requests
Claims processing and follow-ups
Claims denial management
Claims dispute handling
Invoicing & billing support
Maintain and update the CRM system
Insurance payment posting
Assist resolve billing disputes
Follow up persistently on claims until resolve
Maintain accurate reports and daily claim tracking
Patient education on coverage and benefits
Recover outstanding balances from clients and insurance carriers
Track, process, and follow up on property insurance claims
Communicate with insurance adjusters, carriers, and third-party administrators
Fleet operations coordination
Track maintenance issues and update fleet records
Research and locate repair shops for quotes
Organize records of repairs, invoices, and maintenance history
Checking shipment and service dates
Vehicle maintenance and repair coordination
Build strong working relationships with drivers and staff
Utilise fleet management software and analytics to monitor performance
Tools I'm proficient at:
Microsoft Dynamics, Genesys Cloud, Member 360, Asana, Notion, Trello, Salesforce, Brightree, Claims Checker, HIPAA Tool, Smarthelp, Clarity, 8x8, Zoom, Skype, Google Meet, WhatsApp, Viber, RingCentral, Avaya, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Docusign, ChatGPT, Google Gemini, Claude AI
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly, and I’m flexible working across US, Australia, UK, EU, and Canada time zones.
Let's work together
I'm highly motivated and detail-oriented
Excellent verbal and written English communication skills
Familiar with the full insurance claim lifecycle
Energetic, friendly, and experienced working with health insurance companies
Strong attention to detail with the ability
With reliable high-speed internet, a dedicated & quiet home office setup
Able to operate independently while maintaining professionalism and confidentiality
Message me today.
I understand that you're looking for someone who can take tasks off your plate and keep things running smoothly while your patients receive the best care. Invite for an interview and let's chat soon.
Accounts Receivable, Healthcare, Medical Billing, utbound Calls, English, Patient Care, Medical Virtual Assistant, Operation Management, Social Media Content Creation, Phone Support, Medical Knowledge, Project Management, Admin Data Processing, Admin Data ProcessingBusiness Management, Dispatching, Logistics Management
Verified
