IT Support and Network Operations Center (NOC) Specialist with over 7 years of experience providing technical support, infrastructure monitoring, incident management, and customer service across enterprise environments. Skilled in Microsoft 365 administration, ServiceNow, network monitoring, remote troubleshooting, ticket management, and vendor coordination. Experienced in maintaining SLAs, resolving complex technical issues, and supporting mission-critical systems. Known for strong analytical skills, excellent customer service, and the ability to thrive in fast-paced 24/7 operations.
