I’m an E-commerce Customer Support and Administrative Support professional with hands-on experience supporting Shopify orders, customer inquiries, delivery concerns, returns, refunds, cancellations, and case follow-ups.
I currently provide on-call customer support for a Shopify store, where I handle customer emails, check and manage orders, provide tracking updates, coordinate with suppliers and fulfillment partners, and follow open concerns through resolution.
Previously, I worked as an Operations & Claims Coordinator in logistics, handling operational concerns, claims, incident investigations, documentation, data tracking, reverse logistics, reporting, and coordination with internal teams and third parties.
I can support your business with:
• Shopify order management and customer support
• Email and customer communication
• Order tracking and delivery issue resolution
• Returns, refunds, cancellations, and replacements
• Supplier and fulfillment coordination
• Administrative support and data entry
• Google Sheets and Microsoft Excel tracking
• Documentation, reporting, and case follow-up
I’m currently looking for a long-term remote opportunity where I can contribute to customer support, e-commerce operations, or administrative workflows.
Verified
