Detail-Oriented Data & IT Support Specialist | Virtual Assistant Expert | Technical Troubleshooting
With 6+ years of combined experience in data management, administrative support, and IT service desk operations, I bring a versatile skill set that bridges technical expertise and efficient virtual assistance. My career has been defined by a strong ability to manage multiple tasks with precision, deliver exceptional client support, and streamline processes for improved productivity.
Core Skills & Expertise:
- Data Entry & Virtual Assistance – Proficient in video editing, logo design, email management, subtitling, and social media administration.
- IT Support & Troubleshooting – Hands-on experience in Level 1 Service Desk operations, resolving software/hardware issues, and managing IT assets.
-Client & Account Management – Supported healthcare clients (local & international) with technical assistance and service requests.
- Multitasking & Efficiency – Adept at handling administrative, creative, and technical tasks in fast-paced environments.
Key Career Highlights:
- Service Desk Analyst (L1) at HCL Technologies (2 Years)
Provided technical support for healthcare clients, ensuring smooth IT operations.
Managed IT asset inventory, software installations, and troubleshooting for end-users. Assisted in account management, resolving tickets promptly to maintain high client satisfaction.
*Virtual Assistant & Data Entry Specialist (4 Years – Freelance/Remote)
Handled video editing, logo creation, and subtitling for diverse clients. Managed email correspondence, social media scheduling, and administrative tasks efficiently.
Delivered high-quality support as a remote assistant, optimizing workflows for businesses.
