I have three years of experience as a Healthcare Advocate, where I handled both inbound and outbound calls, assisted members with medical and dental insurance inquiries, and provided accurate plan information while maintaining strict HIPAA compliance. I’ve helped members schedule appointments, guided them through benefits and eligibility, and conducted thorough research to address their needs and find solutions. I’ve learned to manage diverse situations with patience and professionalism, always creating a positive experience for members. I want to be known as a hard-working employee who operates with integrity and puts passion into every task I take on, ensuring I deliver both quality service and genuine care to the people I help.
