A highly dedicated results-driven Customer Service Representative and Virtual Assistant with 2 years of proven experience in delivering exceptional support in a fast-paced healthcare account. Skilled in handling inbound and outbound calls, as well as managing professional email correspondence with efficiency and empathy. Recognized as the most outstanding agent for achieving the lowest average of handling time (AHT) and the highest number of positively reviewed calls in a single month. Known for strong communication skills, attention to detail, and a commitment to exceeding customer satisfaction goals.
