Dedicated and adaptable professional with over 15 years of combined experience in retail management and call center operations. Demonstrated a strong track record of success, progressing from Assistant Store Supervisor to Retail Store Manager over 3 years, and contributing 12 years as a Call Center Agent. Known for exceptional leadership, customer service excellence, and technical support capabilities. Highly skilled in managing teams, boosting performance, and ensuring customer satisfaction across multiple communication channels, including voice, chat, and email. Proficient in resolving complex customer inquiries, troubleshooting technical issues, and delivering a seamless experience in both in-person and remote environments.
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