Hey, future boss!
I'm glad you're here.
My name is Ma. Lourdes San Pedro. The people closest to my heart call me Odette, while I preferred Maro when I'm at work.
To know me means knowing I lead by heart. I never stopped. When I know I can, I try. Other than the goal of being successful, I am more focused on learning and inspiring others. That's when I knew I could be a leader. It's because of the people.
I have a total of 19 years of experience in the work industry. I started my career year 2006 as a working student. My professional life journey is a combination of Customer Service, Email & Chat Support, Sales & Promotions, Graphics & Design, and Travel Booking. Banking & Finance is also a part of it which covers majority of my professional growth - including Loss Mitigation, Data Analysis, Title Encoding, Credit Card Services, Research & Remediation, Fraud Investigation & Dispute Process, Risk Governance, and Leadership.
My dedication, discipline and hard work helped me on my way up to becoming a Corporate Leader.
I love -----------ntums. I prefer moving fast and completing the work right away rather than waiting for the next day to finish it, even if that means another hour of working overtime. I feel strong and capable when I meet the goals I have set for myself for the day. Most of the time, I even go above and beyond. I like a good challenge, and will constantly push myself to reach new heights and unlock new opportunities.
I am a very organized individual. You can count on me with regard to delivering output, quickly and accurately.
With all the skills I have, I am still a human being who loves learning. I am open to changes and easily adopt. I am resilient. I welcome feedback as I am a believer of constructive criticism.
To share a personal touch, I am a single mom of 3 beautiful souls and my life outside work includes - playing chef, photography, binge watching and singing out loud in concerts. I find solace and genuine happiness in decorating our home and doing grocery shopping.
I do not have any VA or other online job experience, and I will never be shy about it. As it may sound cliché; great things start from small beginnings, and as for me - success starts from zero experience with the strong desire to learn and thrive. It's the grit!
I am praying for a client who is willing to take the risk of hiring me, and give the opportunity of finally having the VA or other online job experience - I put my heart to everything I do. I hope it's you! :)
*****
Work Experience
1. Fraud & Claims Operations Associate Manager, SAVP
Wells Fargo, India & Philippines | Taguig City
May 2016 - April-----------Research & Remediation Analyst 3
2016 - Subject Matter Expert
2017 - Team Leader
2020 - Operations Associate Manager (Frontline Group)
2024 - Operations Associate Manager (Team Lead - Escalations)
2021 to 2025 - LOB Manila Site POC, Risk & Governance
2. Subject Matter Expert
JPMorgan Chase | Taguig City
March 2010 - April 2016
3. Executive, Operations
Aegis PeopleSupport | Makati City
January 2008 - March 2010
4. Travel Associate
Advanced Contact Solutions | Makati City
May 2006 - February 2007
*****
Education
2020
Spanish Language and Literature
Instituto Cervantes de Manila | Taguig City
2007
Bachelor of Arts in Mass Communication
Far Eastern University | Manila
College Undergraduate, Completed 3rd Year
2004
Secondary
Batasan Hills National High School | Quezon City
President Gloria Macapagal Arroyo - Excellence in Leadership Awardee
2000
Elementary
Taguig Elementary School | Taguig City
Academic Achievement Awardee
