Customer Service and E-Commerce Support Specialist with 6+ years of experience in customer service, e-commerce operations, sales support, quality assurance, and remote support.
Experienced in handling high-volume customer inquiries through email, chat, and phone, including order management, order tracking, shipping and delivery concerns, returns, refunds, cancellations, account support, customer complaints, and escalations. Hands-on experience with Shopify, Gorgias, ShipBob, Zendesk, Salesforce CRM, Microsoft Excel, Google Sheets, and other customer support, e-commerce, CRM, and productivity platforms. Skilled in problem-solving, customer relationship management, case documentation, data accuracy, process compliance, cross-functional coordination, follow-up, and process improvement.
Proven ability to work independently, manage multiple priorities, investigate issues, and take ownership of customer and operational concerns through resolution. Reliable, detail-oriented, adaptable, and experienced in supporting U.S.-based customers and remote teams.
