E-Commerce Customer Support Specialist | Shopify | Admin & Social Media

Hi! I'm Ronna, your Business's Next Secret Weapon.

I help busy entrepreneurs, coaches, and small business owners like you take the weight off of your shoulders. Think of me as the behind-the-scenes partner who keeps your business running smoothly, your customers happy, and your brand shining, without you even lifting a finger.

Here's what I bring to your team:

Customer Support - Friendly, professional, and accurate responses via email, chat, or social media. Your customers feel valued and supported every time. This is actually my passion, literally runs in my blood, I love helping customers feel seen, heard and valued for long term. You are my partner, and so your customers are MY customers.

Administrative Tasks - Emails, calendars, spreadsheets, file management, everything you hate and takes most of your time, you name it & I'll handle it. I keep your operations seamless and stress-free.

Social Media Management - From creating engaging posts to scheduling, monitoring, and boosting reach, I ensure your brand stays consistent, professional, and human.


Why clients love working with me:

I take full ownership of my tasks, if it's on my plate, it's done, and done right.

I treat clients as partners, not just jobs. I don't randomly apply, I research client's records, socials, what they do and why they do what they do, just to make sure I'm align with their values.

I'm humorous, easy to work with, and proactive, so you'll actually enjoy working with me.

I'm tech-savvy, organized, and dependable, deadlines aren't scary for me, they're more of challenge. I love being challenged.

Tools I Use: Canva, Meta Business Suite, Audacity, Google Workspace, Excel/Sheets, Gmail, Zoom, ChatGPT, GHL and I pick up new tools fast. Currently learning Klaviyo and Google Ads.....

Core Values: Reliability, Initiative, Confidentiality, Clear Communication, Customer Care

If you want someone who truly cares about your business as much as you do, lets talk. I'm ready to be your right-hand VA, keeping your business running while you focus on the big picture.