Experienced Medical Virtual Assistant | Patient Care Coordinator | Care Team Lead
Hi, I'm ----------- from the Philippines. I specialize in providing administrative, billing, and care coordination support, managing complex medical cases, clinical triage within scope, diagnostic imaging and laboratory coordination, referrals, sleep medicine workflows, hospital follow-ups, front desk operations, and remote team supervision to ensure efficient, high-quality clinical workflows.
What I do best & can help you with:
Administrative support
Scheduling patient appointments
Confirm appointments and review clinicians’ schedules
Patient case management
Assists clinicians submit lab orders
Clinical triage assistance
Review patient lab results
Maintain detailed medical logs
Update and file patient medical records
Transmit prescription or refill requests
Obtain medical clearances for procedures
Summarize medical reports
Explain treatment procedures to patients
Insurance verification
Prior authorization
Medical billing & payment support
Claims denial management
Referral management workflows
Follow up on pending authorizations
Provide compassionate patient support and care
Data entry to document patient demographics
Chronic care coordination and follow-up
Patient charting & clinical documentation
Remote team management
New hire onboarding & training
Timekeeping & Payroll administration
Patient portal management
Diagnostic imaging coordination
Laboratory coordination
Maintaining patient privacy
Adhere to HIPAA guidelines at all times
Verifying and update all patient demographic data
Provide excellent customer service to all patients
Ensure all consents signed by the patient prior to procedure
Provide patient education on treatment plan and prescribed medications
Why healthcare providers choose me:
Outstanding phone manner and professional demeanor
Exceptional organization and attention to detail
With strong follow-through and excellent communication skills
Knowledge of US healthcare system and insurance processes
With strong administrative support experience for healthcare providers
With noise-cancelling headphone, reliable internet and computer
Quiet, professional home office environment
Availability to work US, UK, and AU/NZ hours
Able to multitask and prioritize effectively
Familiarity with medical terminology, EMR/EHR and CRM systems
Maintain strict patient confidentiality
Follows all US healthcare privacy regulations
Tools Proficient At:
EclinicalWorks, Practice Fusion, Google Docs, Sheets, ChatGPT, WhatsApp, Telegram, ClickUp, Notion, Trello, Systeme io, Slack, Ring Central, Nextiva, Zoom, Microsoft 365, Google Forms, Drive, Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Time Doctor,Gemini Ai, Clockify,Canva, CapCut, Meta Business Suite
Medical Services, Medical Billing, HIPAA Compliance, Customer Service, Medical Knowledge, Virtual Assistant, English Proficiency, Outbound Calls, Phone Support, Prior Authorization, Insurance Verification, Patient Care, Claims Processing, Credentialing, Scheduling, Medical Insurance, Office and Administration, Client Relationship Management, Administrative Management
