I am a seasoned Customer Service and Technical Support Specialist with over 5 years of experience supporting both U.S. and U.K.-based clients. I’ve handled customer interactions across various channels—including email, live chat, and phone—ensuring prompt, professional, and empathetic service in every conversation.
My background includes resolving technical issues, managing account concerns, and maintaining high customer satisfaction scores in fast-paced environments. I am proficient in using CRM tools such as Salesforce, Zendesk, and HubSpot to streamline workflows, track performance, and deliver personalized support.
I take pride in my strong communication skills, adaptability to shifting schedules, and ability to build rapport with diverse clients. I’m now seeking opportunities to apply my customer service expertise in structured and analytical roles like mortgage loan processing, where attention to detail and client trust are key.
