Hi there!
Thank you for checking my profile.
I bring seven years of professional experience as a Customer Service Representative in the BPO and call center industry, having worked with companies such as Stream Global Services, Synchrony Bank, and ADP. During this time, I've significantly improved my English communication skills and built strong confidence in speaking English fluently as my second language. I consistently uphold a high level of professionalism, always maintaining a courteous demeanor and focusing on delivering excellent customer satisfaction.
To further develop my skills, I joined Accenture to pursue certification as a Salesforce Administrator. During my time there, I took on the role of Scrum Team Lead for a group of developers. My focus was on guiding and coaching the team using Agile project management methodologies throughout the project lifecycle. I was also responsible for managing the JIRA board, creating epics (features), user stories, tasks, and overseeing backlog prioritization.
Over the course of my career, I've built strong, collaborative relationships with a wide variety of clients and stakeholders. I take pride in making productive use of my time and have consistently felt recognized and valued by both my team and leadership. The skills I've developed especially in communication and critical thinking have proven to be truly invaluable.
I am currently seeking a part-time, work-from-home opportunity that offers flexibility and supports a healthy work-life balance. With my background and experience, I'm confident that I can bring valuable contributions to your company. I'm committed to delivering high-quality work and meeting the expectations of the role.
