A dedicated healthcare support professional with extensive experience in customer service, insurance verification, and patient coordination within high-volume healthcare settings. Recognized for exceptional communication skills in both inbound and outbound interactions, ensuring clarity and empathy across all patient and provider engagements. Proficient in navigating complex insurance processes including benefits verification, claims management, authorizations, and denials while maintaining meticulous attention to detail in electronic health records (EHR) and specialty medication refill workflows.
