Experienced Product Support Specialist with over 10 years of expertise in Tier 2 technical support, client facing website management, and SaaS platform. Skilled in troubleshooting web hosting issues, managing investor relations websites, and supporting cloud-based tools like Google Workspace. Proven ability to handle complex technical concerns, collaborate with cross functional teams, and deliver exceptional customer experiences across remote and on site environments.
Skills: Website Administration, SaaS Support, Google Workspace, Tier 2 Troubleshooting, Client Relationship Management, DNS & Web Hosting, Product Adoption Tools (Appcues), CRM Tools (Salesforce)
