With over 10 years of experience in customer support, escalations, and administrative responsibilities, I bring a well-rounded skill set that is highly suited for a remote support role.
My background includes managing high-pressure situations as an Escalations Officer at PayPal Philippines, where I helped resolve complex customer issues, coached new tea-----------mbers, and maintained detailed documentation using CRM tools. These experiences have sharpened my communication, organization, and time-management skills.
I am highly proficient in using tools such as Microsoft Excel and internal ticketing systems, and I am confident in my ability to adapt quickly to new platforms and workflows. I am excited about the opportunity to support your team remotely while ensuring efficiency and professionalism in every task I take on.
